At Accord Design Center, we are committed to providing you with high-quality products and exceptional customer service. We understand that, on rare occasions, goods may arrive damaged in shipment or have manufacturing defects. Rest assured, we have a hassle-free return policy to make your experience with us as smooth as possible.

1. Free Replacement: If you receive goods that are damaged during shipment or have manufacturing defects, we will gladly provide you with a free replacement. Your satisfaction is our top priority, and we want to ensure that you receive the product you expected in pristine condition.
2. Simple Process: Our return process is designed to be straightforward and customer-friendly. To initiate a return for damaged or defective goods, please follow these steps:
   a. Contact our Customer Support Team within 5 days of receiving your order.
   b. Provide clear photographs or descriptions of the damage or defect to assist us in understanding the issue.
   c. Our dedicated team will promptly review your request and guide you through the return process.
3. Quick Resolution: We understand that you want a quick solution to any issues you encounter with our products. We will work diligently to process your replacement request as swiftly as possible, ensuring that you receive your replacement item without unnecessary delays.
4. Quality Assurance: We take pride in the quality of our products and have rigorous quality control measures in place. However, in the rare event that a damaged or defective item slips through, we are here to rectify the situation promptly.

Your satisfaction is our commitment, and we appreciate your trust in Accord Design Center. If you have any questions or need assistance with a return, please do not hesitate to reach out to our Support Team at sales@accord-design.com or (800) 604-2450. We value your business and look forward to serving you with excellence.

Accord Design Center